Patient Experience
By continually monitoring patient experience, via our surveys and other feedback, we can provide better services and care tailored to our patients' needs and expectations.
In accordance with the National Safety and Quality Health Service Standard 2: Partnering with Consumers, the contents of this page have been reviewed by Healthe Care Consumer Advisory Committees.
We encourage all of our patients to engage with their care providers and voice any concerns arising during your stay with us, so any issues may be resolved as soon as possible. See our Patient Feedback page.
We also engage an independent company to carry out Patient Reported Experience Measures (PREMs) surveys for the majority of patients 10 – 15 days post discharge. This survey is conducted electronically, or in hard copy (in some circumstances).
Net Promoter Score
Willingness to recommend Healthwood Endoscopy Centre
The Net Promoter Score (NPS) is an index ranging from -100 to +100 that measures the willingness of customers to recommend a company's products or services to others.
It is calculated as the difference between the percentage of Promoters and Detractors, and used as a proxy for gauging the customer's overall satisfaction with a company's product or service, and the customer's loyalty to the brand.
Healthe Care Average
Would you recommend us to a relative or friend?
We recognise that the best compliment for any business is a recommendation from a family member or friend. One of the most important questions we ask our patients is 'would you recommend the hospital to a relative or friend?"
At Healthwoods Endsocopy Centre, 81% of patients surveyed in January to December 2022 would recommend Heathwoods Endscopy Centre to a friend or relative.
Domains of Care
Healthwoods Endoscopy Centre scores out of 10 for each of the six domains of care.
At Healthwoods Endoscopy Centre, we monitor 6 domains to provide us with information to improve our care and services to you. These are:
Communication: How well we communicated between health care providers and you/your family or carer
Coordination: How well we coordinated our care and services with you/your family or carer
Cleanliness and Safety: Rating your room and the facilities in general
Involvement: How involved you/your family or carer were in the care provided
Caring for you: How well we cared for you
Physical Needs: How well we catered for your physical needs
